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Shipping:

• Same or Next Day Dispatch: We ensure that all packages are shipped on the same or the next day via UPS.
• Estimated Delivery Times:
  • Belgium, The Netherlands, Germany, France: 1-2 business days.
  • Rest of Europe and United Kingdom: 3-6 business days.
  • USA: 2-3 business days.
  • Worldwide: 5-10 business days.

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Please make sure to include the order receipt or note that includes the order number.

To start a return, you can contact us at info@oldcamsbyjens.com or contact us through live chat. Please note that returns will need to be sent to the following address: Belzeelsestraat 6 Bus 1, 9940 Evergem, Belgium

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@oldcamsbyjens.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We offer exchanges where you can exchange your purchase for an item of similar value, beware that in these cases you would be responsible for shipping the product back to me. Be sure to contact us so that we can come to an agreement

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oldcamsbyjens.com.

All products come with a 30 day warranty so that you can be sure to have received a fully functional product. If there are any issues within the first 30 days after arrival be sure to contact us so that we can make it right.
You can contact us through livechat or send an email to: info@oldcamsbyjens.com